Privacy Policy

1. Introduction

Flower Holdings LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding your personal information.

By visiting our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Data

When you use our contact forms or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Service interests and preferences
• Any other information you voluntarily provide

2.2 Usage Data

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including:

• Browser type and version
• Operating system
• IP address (anonymized where possible)
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To respond to your questions, comments, and service requests.
• Providing Services: To deliver the floral services you request and communicate with you about your orders.
• Improving Our Website: To analyze website usage and optimize our website for better user experience.
• Communication: To send you updates about our services, promotional materials, or other information you have opted into receiving.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Who Has Access to Your Data

We limit access to your personal information to the following parties:

4.1 Company Staff

Our employees and authorized personnel may access your personal information when necessary to perform their job duties, such as responding to your inquiries or providing services.

4.2 Third-Party Service Providers

We share your personal information with third-party service providers who perform services on our behalf, such as:

• FormSubmit: We use FormSubmit for form handling and email delivery. For more information, see Section 5.

These service providers are contractually obligated to protect your personal information and may only use it for the purposes we authorize.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit

We use FormSubmit (https://formsubmit.co) to process contact form submissions. When you submit a form, your data is sent to FormSubmit's servers, which then forwards the information to our email. FormSubmit may temporarily store your data for processing purposes. For more information about FormSubmit's privacy practices, please visit their website.

5.2 Google Analytics

If enabled, we use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about Google's privacy practices, please visit: https://policies.google.com/privacy

5.3 Google Maps

We use Google Maps to display our business location. Google Maps may collect data about your interaction with the map. For more information about Google Maps' data collection, please visit Google's Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions: We retain your information for the duration of our business relationship and for a reasonable period thereafter for record-keeping and legal compliance purposes.
• Usage data collected via cookies: Retained according to the cookie expiration settings outlined in our Cookie Policy.

When your personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
• Data Portability: You have the right to receive your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

8. How to Request Data Deletion

To request deletion of your personal information, please contact us at:

• Email: contact@flowerholdings.net

Please include "Data Deletion Request" in the subject line and provide sufficient information to identify you and the data you wish to have deleted. We will respond to your request within 30 days.

Please note that we may retain certain information as required by law or for legitimate business purposes, such as record-keeping or fraud prevention.

9. Cookies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. Cookies are small data files stored on your device that help us improve your experience on our site.

For detailed information about the types of cookies we use and how you can manage your cookie preferences, please see our Cookie Policy.

10. Contact Information for Data Protection Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

Any disputes arising from this Privacy Policy or our data practices shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.